> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wasabihosting.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing, Upgrades & Cancellations

> How billing works at Wasabi Hosting — invoices, upgrading your game server plan, and cancelling a service

Everything related to payments, plan changes, and cancellations happens in the **billing area** at [billing.wasabihosting.com](https://billing.wasabihosting.com). This is a separate login from the Game Panel — your billing account is where your services, invoices, and support tickets live.

## Invoices & Renewals

* Services renew on a monthly cycle by default. An invoice is generated before each renewal date and sent to your account email.
* Pay the invoice before the due date to keep your service running without interruption.
* You can view all past and open invoices under **Billing → My Invoices**.

<Warning>
  Unpaid services are suspended after the due date and may be terminated (including file deletion) if left unpaid. If you're having payment trouble, [open a ticket](https://billing.wasabihosting.com/submitticket.php) *before* the due date — we're happy to help.
</Warning>

## Upgrading Your Plan

You can upgrade to a bigger plan at any time — more RAM, CPU, disk, or player slots — and **your files, worlds, and configurations are kept** during the upgrade.

<Steps>
  <Step title="Open your service">
    Log in to [billing.wasabihosting.com](https://billing.wasabihosting.com) and go to **Services → My Services**, then select the server you want to upgrade.
  </Step>

  <Step title="Choose Upgrade/Downgrade">
    Pick the new plan. The price difference is prorated for the remainder of your billing period.
  </Step>

  <Step title="Complete payment">
    Once the upgrade invoice is paid, the new resources are applied to your server.
  </Step>
</Steps>

<Tip>
  Not sure how much you need? Start smaller — upgrading later takes minutes and loses nothing. If your server is lagging, check your game's optimization guide in these docs first; often configuration is the culprit, not resources.
</Tip>

## Cancelling a Service

1. Log in to the billing area and open **Services → My Services**.
2. Select the service and choose **Request Cancellation**.
3. Pick **End of Billing Period** (server runs until the period you paid for ends) or **Immediate**.

<Warning>
  Cancellation deletes your server and its files. Download anything you want to keep first — see [backups](/server/backups) for how to download a full backup archive.
</Warning>

## Payment Issues & Refunds

If a payment failed, was double-charged, or you want to discuss a refund, [open a support ticket](https://billing.wasabihosting.com/submitticket.php) with your invoice number. Refunds are handled per our [Terms of Service](https://wasabihosting.com/legal/terms).

## Getting Support

* **Support tickets** (fastest for billing): [billing.wasabihosting.com/submitticket.php](https://billing.wasabihosting.com/submitticket.php)
* **Discord**: [discord.wasabihosting.com](https://discord.wasabihosting.com)
* **Email**: [hello@wasabihosting.com](mailto:hello@wasabihosting.com)

<Card title="Looking to add another server?" icon="rocket" href="https://wasabihosting.com/game-servers">
  All 16+ games, deployed in about two minutes, DDoS protection included — from €2.99/month.
</Card>